NovaDyne Sdn Bhd (“NovaDyne”, “we”, “us”) is an AI-first software company incorporated in Malaysia. We build and operate intelligent business platforms, including the NovaCube Business Suite and related products (together, the “Services”).
By visiting novadyne.io, creating an account, accessing a customer portal, submitting an enquiry, or otherwise using any Service, you confirm that you are at least 18 years old, are authorised to act for the business you represent, and accept these terms. If you do not agree, please do not use the Services.
NovaDyne provides business software platforms — including CRM, HR, project, finance and analytics modules, AI assistants and messaging-channel agents — as well as related implementation, onboarding and support services.
The specific modules, service levels, usage limits and deliverables that apply to your business are set out in your signed proposal, order form or service agreement (your “Agreement”). If these terms conflict with your Agreement, the Agreement prevails.
You agree not to:
The Services include artificial-intelligence features that generate summaries, insights, scores, drafts and other content. AI output can be inaccurate or incomplete. You are responsible for reviewing AI output before relying on it or acting on it, and for all decisions made using the Services.
Meridian in particular: all research reports, signals and outputs of the Meridian platform are for informational purposes only and do not constitute financial advice, investment recommendations, or solicitations to buy or sell any financial instrument. Trade at your own risk.
Some features depend on third-party platforms and providers (for example messaging networks such as WhatsApp and Telegram, hosting providers, and AI model providers). We are not responsible for the availability or conduct of third-party services, and your use of them may be subject to their own terms.
Fees, billing cycles and payment terms are set out in your Agreement. Unless stated otherwise there, invoices are payable within the period stated on the invoice, fees are exclusive of applicable taxes, and late amounts may result in suspension of the Services after reasonable notice. Refunds are handled under our Refund Policy.
We (and our licensors) own the Services, including all software, designs, trademarks and documentation. You receive a limited, non-exclusive, non-transferable right to use the Services for your internal business purposes for the duration of your Agreement.
You own your data. You grant us the limited rights needed to host, process and display your data solely to provide the Services. Your business data is never used to train public AI models.
Each party will protect the other's confidential information with at least reasonable care and use it only to perform under these terms. Our handling of personal data is described in our Privacy Policy.
Except as expressly stated in your Agreement, the Services are provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of the Services is limited to the fees you paid to us in the twelve (12) months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
Either party may terminate as set out in the Agreement, or immediately if the other party materially breaches these terms and fails to cure within thirty (30) days of notice. On termination we will make your data available for export for a reasonable period, after which it will be deleted in line with our retention practices.
We may update these terms from time to time. Material changes will be posted on this page with a new effective date, and continued use of the Services after that date constitutes acceptance of the updated terms.
These terms are governed by the laws of Malaysia, and the courts of Malaysia have exclusive jurisdiction. Questions about these terms? Reach us through the contact form or the customer support portal.