Refund Policy

This policy applies to fees paid to NovaDyne Sdn Bhd for subscriptions to our platforms and for implementation, onboarding or other professional services. If your signed proposal or service agreement (your “Agreement”) contains different refund terms, the Agreement prevails.

• You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you keep access until then.
• Fees already paid for the current billing period are non-refundable once the period has started, except where this policy or applicable law says otherwise.
• Fees paid in advance for future billing periods that have not yet started will be refunded on cancellation.

• Deposits and milestone payments cover work as it is performed. Amounts corresponding to work already delivered or in progress are non-refundable.
• If a project is cancelled before work begins, we will refund amounts paid less any costs reasonably incurred in preparation.

If you believe you were charged in error — a duplicate payment, an incorrect amount, or a charge after a confirmed cancellation — contact us within thirty (30) days of the charge and we will investigate promptly. Verified billing errors are refunded in full.

If a paid Service is materially unavailable or fails to perform as described in your Agreement, and we cannot remedy the failure within a reasonable time after you notify us, you may be entitled to a pro-rated refund for the affected period. Any service-level credits in your Agreement apply first.

To request a refund:

• submit a request through the customer support portal or the contact form;
• include the invoice or receipt number, the amount, and the reason for the request.

We aim to respond within five (5) business days. Approved refunds are issued to the original payment method within fourteen (14) business days of approval.

Nothing in this policy limits any rights or remedies you may have under the Consumer Protection Act 1999 (Malaysia) or other applicable law that cannot be excluded by agreement.

We may update this policy from time to time. Material changes will be posted on this page with a new effective date. Refund requests are handled under the version of the policy in force when the relevant charge was made.